Every call, every agent, live
Queues, live floor view, call replay and AI agent assist — a complete cloud call centre in the Steadyline desktop and mobile apps. No extra licences, no on-site servers.
💬 FTTP 330 · pricing
New contact
Link: broadband page
💬 Adding two mobile SIMs
3 prev calls · avg mood 84% · prefers mornings
# DDI: 020 4628 3345
💬 Handset not registering
1 prev call · ticket already open
→ Transfer from Reception
All included as standard — no add-ons
Know who’s calling — and why — before you say hello
Steadyline remembers every conversation and pulls in what your systems know, so whoever answers already has the whole story.
Every call, email, chat and WhatsApp remembered — what they asked, what was promised, how they felt and how they like to be contacted.
Account, open deals, tickets, invoices and appointments from your CRM and business apps — on screen as the phone rings.
Transfer a call and the summary goes with it. Nobody asks the customer to repeat themselves.
Your customers’ memory stays in your account, UK-hosted — never shared between businesses.
Put the whole floor on the big screen
Live wallboards for any TV in the office — queues, SLA, leaderboards, customer mood and a ticker of wins. Updates every second, no PC needed.
Sales & Service wallboardYour numbers, your way
Drag tiles onto a board — KPIs, charts, leaderboards, queues, mood, your logo, a message for the team — and send it to any screen. A different board for sales, service and the boardroom.
- Drag-and-drop tiles, no spreadsheets or IT tickets
- Live call, queue, agent and AI data
- Targets, colours and thresholds that turn red before it’s a problem
- Send to any TV, browser or the desktop app
Every call transcribed. Every word searchable.
No add-on, no per-minute charge. Every call is transcribed, summarised with next steps and mood, and searchable across your whole business — so nothing a customer says gets lost.
Wants 4 extra SIMs and full fibre. Contract renews in March. Agreed one bill aligned to renewal.
- Book FTTP 500 install
- Send SIM proposal to Sarah
See your whole team at a glance
Who’s on a call, who’s free, who’s been waiting too long — and one click to listen, whisper or barge.
Live agent floor
Every agent’s status and current call, live — with today’s handled calls and talk time.
Queues & SLAs
Calls waiting, longest wait and SLA per queue, with alerts before targets slip.
Listen, whisper, barge
Coach new starters in real time without the caller hearing a thing.
AI agent assist
Live transcript on screen with suggested next steps, offers and answers as the customer speaks.
Team replay
Scrub back through the day and see exactly when calls landed, who took them and what was missed.
Campaigns & callbacks
Outbound campaigns and automatic callbacks, so nobody waits on hold.
Agents who already know the customer
Before an agent answers, Steadyline AI shows who’s calling, which queue they came through and what happened last time. During the call it transcribes live and suggests the next best step.
- Caller memory across every call, email and chat
- Live transcript and suggested next steps
- Automatic summaries, mood and outcome logged to your CRM
- Recording paused automatically for card payments
Run a better call centre
Book a demo and we’ll show you the live floor with your own queues and team.